Doing business in the northwest Houston, Cypress, Spring, Tomball, and Katy areas. A stand-alone Home-base, family-owned business, with myself, one service technician, and one part time office assistant. Running two service trucks and one sub crew, the company does 90% residential, specifically, new systems, change outs, services and repairs. During Fall and Spring, we are immersed in completing our annual maintenance contract, inspections and service. This establishes a solid relationship with our customers and produces solid customer referrals. The business benefits, from low overhead, a established website, low advertising and the ability to offer customers financing on new equipment installation, that produce word-of-mouth, and customer referrals. Low over head, with a web site in place, offering financing, and delivering a higher end equipment, that results in a low call-back percentage.